Privacy Policy

This Privacy Policy applies to www.teacherspetonline.com (the “Website”).

This Privacy Policy informs you when and how Teacherspetonline uses, collects, discloses, or processes your personal information when you use our products and services (the “Service”) or visit the Website.

Teacherspetonline has implemented policies and practices to protect personal information, has established procedures to receive and respond to complaints and inquiries, has trained its staff and communicated information to them about Teacherspetonline’s policies and practices, and has developed information explaining Teacherspetonline’s policies and procedures.

Accountability

We are responsible for the personal information under our control. Teacherspetonline has appointed a Privacy Officer who is responsible for ensuring compliance with the Teacherspetonline Privacy Policy and the GDPR in Europe. The Privacy Officer is responsible for compliance with the principles and the GDPR, but other individuals at Teacherspetonline may be responsible for the daily collection and processing of personal information and may also be delegated to act on behalf of the Privacy Officer. Teacherspetonline may occasionally use external companies, referred to as third parties, to help us provide our products or services. Regardless of where these third parties are located, we require them to also comply with the Privacy Policy of Teacherspetonline and the GDPR.

Data Collection

We may collect the following data:

Personal information you provide

When you register on the Website, we collect your name and email address, as well as your user profile status (Teacher, Student, or School Owner/Manager). If you choose to register using the Facebook or Google registration buttons, we receive the name and email associated with your Facebook or Google account.

Payment information

If you choose to pay for any of the Teacherspetonline subscription plans, your debit or credit card details will be processed on secure third-party sites authorized such as Stripe or PayPal, which are digitally encrypted, thus providing the highest possible level of security. Any financial information collected for the purchase of our products and services is gathered by these third-party payment gateways in accordance with the provider’s terms and conditions of service. We do not collect or store your credit card, debit card, or other financial information in any way. We may collect other information such as your mailing or billing address if you choose to provide it.

Google Analytics log data

Like many other websites, we use Google Analytics, a third-party service, to collect and analyze information that your browser sends each time you visit the Website. This data may include information such as your computer’s IP address, browser type, browser version, the pages of our Site you visit, the date and time of your visit, the time spent on those pages, and other statistics.

Why and How the Data Is Processed

Communication

We use your information to communicate with you about the Service and to respond when you contact us. Registered Teachers, Students, and School Managers who have opted to receive our email updates will receive a newsletter with information about our latest materials as well as other relevant information. The information we collect from you allows us to personalize and tailor the content of these emails. You may unsubscribe from our mailing list at any time by clicking the unsubscribe link at the bottom of the emails.

Security and protection

We use the information we collect to help verify accounts and activity, and to promote safety, such as investigating suspicious activity or violations of our terms and conditions.

Problem resolution

We may use the information we collect about your device and network connection to troubleshoot any technical problems you may encounter while using our Service.

Quality improvements

The information we collect, including Google Analytics log data, allows us to better understand how you use and interact with our Service. This allows us to improve our materials, make better content decisions, and develop new features to enhance the overall user experience.

Consent

Teacherspetonline will collect, use, and disclose your personal information only with your knowledge and consent, except where permitted or required by law or as defined in this Privacy Policy. We will not rent, sell, or distribute your personal information without your permission, unless otherwise stated in this Privacy Policy. Teacherspetonline will seek consent when the information is considered sensitive.

Withdrawal of Consent

You may withdraw your consent to the collection, use, or disclosure of your personal information by Teacherspetonline at any time, subject to legal or contractual restrictions and with reasonable notice. In certain circumstances, withdrawing your consent will result in Teacherspetonline being unable to continue providing certain aspects of the Service. Please contact us for more information regarding the implications of withdrawing your consent at info@teacherspetonline.com.

You have the right to request that part or all of your personal information be deleted. In some cases, if you request that all your personal information be deleted, you will no longer be able to access the Teacherspetonline platform. To request that your data be deleted, please contact us by email at: info@teacherspetonline.com.

Limiting Collection

Teacherspetonline will collect personal information only for the purposes we have identified or for the primary uses described above. We will collect information by fair and lawful means only. We will collect personal information in the following circumstances:

• When you subscribe to use our services, whether free or through a paid subscription
• When you contact Teacherspetonline to request information
• When such information is provided to us by a third party you have authorized to share it

We will mark as optional any question that requests information not necessary to provide you with the product or service from Teacherspetonline that you have requested.

Limiting Use, Disclosure, and Retention

Teacherspetonline will not use or disclose your personal information for purposes other than those for which it was collected, unless we obtain your consent or are required or permitted to do so by law. When providing information in response to a legal request or order, we will verify its validity and disclose only the information that is legally required. Teacherspetonline will make reasonable efforts, within the bounds of the law, to notify you if your personal information is to be disclosed. Teacherspetonline will retain your personal information only for as long as necessary for the purposes identified above, as required by law, or as necessary to resolve any disputes you may have concerning our services. Teacherspetonline will follow internal guidelines and act with care when disposing of, destroying, or de-identifying personal information to prevent unauthorized parties from gaining access to such information.

Accuracy

Teacherspetonline will maintain accurate, complete, and up-to-date personal information as necessary for the purposes identified in connection with its collection. Please notify us if your contact information or other personal information changes. To update your personal information, please visit www.teacherspetonline.com and log into your account.

Safeguards

Teacherspetonline protects the personal information in our possession and control by using security safeguards appropriate to the sensitivity of the information. We work to protect personal information against loss, misuse, and unauthorized alteration using industry-recognized security safeguards. We restrict internal access to personal information to selected members of our team. When you use our service, Teacherspetonline will ask you to create a password. You will need this password to access your personalized account and any files stored on our Website.

You must protect your password. Your password is not stored in the Teacherspetonline system. If you forget your password, you may reset it yourself using the automated “password reset” service.

We will keep a record of any breach of security safeguards involving personal information under our control. We will notify you of any breach of our security safeguards involving your personal information if, under the circumstances, it is reasonable to believe that the breach creates a real risk of significant harm to you.

Transparency

This Privacy Policy is a summary of information about our policies and practices relating to the management of personal information. If we change any of our privacy practices, we will publish such changes in this Privacy Policy 30 days before they take effect. We will not retroactively change the practices associated with your personal information without your consent. The purpose of this Privacy Policy is to answer your questions about our privacy policies and practices. If you would like more detailed information about our procedures and practices, please contact our Privacy Officer at info@teacherspetonline.com. When you send Teacherspetonline a request or concern via email, the Privacy Officer or someone designated on their behalf will review your email and respond within a reasonable timeframe.

Individual Access

Upon written request, and subject to the exceptions permitted or required by law, Teacherspetonline will inform you of the existence, use, and disclosure of your personal information and will provide you access to that information. You may challenge the accuracy and completeness of your information and request that it be modified as appropriate.

. Data Controller

• The owner of this website is TEACHER’S PET TRAINING LTD (hereinafter teacherspetonline)

  Corporate Name: TEACHER’S PET TRAINING LTD
  Trade Name: teacher´s pet online
  Registered Office: Suite 11350 61 Bridge Street, Kington, United Kingdom, HR5 3DJ
  Company number: 16385740
  Website Activity:  85590 – Other education not elsewhere classified – 85600 – Educational support services
  Email: info@teacherspetonline.com

2. Purposes of Data Processing

The personal data collected through the Website will be processed for the following purposes:

1. Management of the contractual relationship: for the provision of the contracted services, including user registration, course purchase, payment management, and access to digital content.
2. Customer service: to respond to inquiries, complaints, information requests, technical issues, or requests to exercise data rights.
3. Sending commercial communications: if the user has given express consent, we may send information about our products, news, promotions, or similar services.
4. Service improvement: for analytical, browsing, and user experience purposes, using technical, analytical, or personalization cookies (see our Cookie Policy).
5. Compliance with legal obligations: including accounting, tax, and cybersecurity obligations, among others.

3. Legal Basis for Processing

The processing of data is based on:
• The performance of a contract: in relation to the purchase of digital services and account creation.
• The user’s consent: in contact forms, subscription forms, and commercial communications.
• Compliance with legal obligations: in tax, accounting, and data protection matters.
• Legitimate interest: to improve our services and ensure system security.

4. Categories of Collected Data

The data collected through the Website may include:
• Full name
• Email address
• IP address
• Browsing data (cookies)
• Billing address
• Payment information (managed directly by PayPal or Stripe)
• Purchase history and course access

No special categories of personal data (sensitive data) are collected.

5. Data Recipients

Personal data will not be disclosed to third parties except in the following cases:
• Legal obligation
• Data processors: such as IT service providers, hosting (SiteGround), payment gateways (Stripe, PayPal), invoicing and accounting services.

All processors are subject to confidentiality agreements and compliance with European regulations.

6. International Transfers

Teacherspetonline may use technological tools from providers located outside the European Economic Area (e.g., email marketing services, cloud storage, or web analytics). In such cases, it is ensured that these providers offer adequate guarantees through:
• Standard contractual clauses approved by the European Commission
• Adherence to internationally recognized protection frameworks

7. Data Retention Period

Data will be retained while:
• There is a contractual or commercial relationship with the user
• Its retention is required by legal obligation
• No request for erasure or withdrawal of consent has been made

Once these periods have ended, the data will be blocked and then securely deleted.

8. User Rights

The user may exercise the following rights:
• Access: to know what personal data is being processed.
• Rectification: to request correction of inaccurate data.
• Erasure: to request deletion of data when no longer necessary.
• Objection: to object to the processing of their data.
• Restriction of processing: to request restriction of their data processing.
• Portability: to receive their data in a structured, commonly used format.
• Withdrawal of consent: at any time, without affecting the lawfulness of prior processing.

You may exercise these rights by writing to: info@teacherspetonline.com, attaching a copy of your national ID or valid identification document.

You may also file a complaint with the Spanish Data Protection Agency (AEPD): www.aepd.es

9. Data Security

Teacherspetonline applies the necessary technical and organizational measures to guarantee the confidentiality, integrity, availability, and resilience of processed personal data.

These measures include:
• Encryption of data in transit (SSL/TLS)
• Secure and limited storage
• Account access control
• Backup and restoration procedures
• Contracts with trusted third parties

10. Links to Third Parties

This website may contain links to third-party sites (e.g., payment gateways, social networks, external educational platforms). Teacherspetonline is not responsible for the privacy policies of those sites. It is recommended to read their terms independently.

11. Minors

This website and its services are not directed at minors. If you are under 18 years of age, you must not use this website without the express consent of your parents or legal guardians. Teacherspetonline reserves the right to delete accounts and data of minors if unauthorized use is detected.

12. Changes to the Privacy Policy

Teacherspetonline reserves the right to modify this Privacy Policy at any time to adapt it to legal, technical, or commercial changes.

Changes will be properly communicated through the website or by email. The date of the latest update will be published at the top of the document.