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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:
Topic
Details
Topic 1
- High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 2
- Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 3
- ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 4
- Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 5
- Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q19-Q24):
NEW QUESTION # 19
An organization is receiving complaints about the performance of one of its online services. Some of the complaints are coming from its internal employees who are reporting issues with onboarding new consumers. The organization has limited resources. Which is the FIRST step that this organization should take to address the complaints?
Answer:
Explanation:
Analyse the patterns of business activity
NEW QUESTION # 20
A consumer organization is making significant changes to the technologies used by its employees, and is discussing those changes with its service provider.
How can the service provider BEST demonstrate the capability to meet the needs of the consumer organization?
- A. Be respectful of the consumer organization's decision to make these changes
- B. Respond in a timely manner to the customer's enquiries
- C. Ensure there is adequate capacity to meet the increased demand of the changes
- D. Ensure adequate knowledge and skills to support the customer's changes
Answer: D
NEW QUESTION # 21
Which TWO are examples that can be handled as service requests?
1. A customer asks a service provider to design an app for staff to submit vacation requests.
2. A staff member asks for a new barcode scanner from an internal IT department.
3. A manager requires swift changes to user access rights for an employee.
4. A service provider establishes a channel for users to submit emergency changes.
- A. 1 and 4
- B. 1 and 3
- C. 2 and 3
- D. 2 and 4
Answer: C
NEW QUESTION # 22
An organization has recently made improvements to how users request new phones, track their arrival and get help setting the phone up.
Which practice has been most affected by these improvements?
Answer:
Explanation:
Service request Management
NEW QUESTION # 23
Which is the BEST method of monitoring the customers overall perception of a service?
Answer:
Explanation:
Perform an analysis of complaints and compliments
NEW QUESTION # 24
......
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